FAQ

 

Booking

Why do you ask for each passenger's name and mobile number?

The driver checks passengers in by name. We use the mobile number to reach the passenger if there's a change on the day, such as a delay.

Can I book by phone?

Yes. Call reservations at 631-283-4600 ext.7770. 

Do I need an account?

No. You check out as a guest. There's nothing to sign in to.

I didn't get my confirmation email. What should I do?

Check your spam or junk folder first. If you still can't find it, call 631-283-4600 ext. 7770 or use our contact form, and have the name you booked under ready.

On the day

Where and when do I get on the coach?

Your confirmation email lists each passenger with the departure and pickup point.  Be at your pickup point 15 minutes before the scheduled time. The driver checks passengers in by name.

What if I'm running late?

Call reservations right away at 631-283-4600 ext.7770. Our refund policy explains what happens if you miss the coach.

What should I bring?

Each tour page lists what's included and anything to bring.

Are there fares for children or seniors?

No. There's one fare per seat, and every passenger needs a seat.

Changes and cancellations

What is your cancellation policy?

60 days +: Full refund.
59 days – 31 days: 50% Refundable.
30 days or under: No refund.
No shows: No refund.
Full Transferability: All tour packages are fully transferable. You are welcome to find a friend or family member to take your place.
Financials: If you find your own replacement, you must handle the collection of funds directly with them.
Deadline: All replacement names and contact details must be confirmed with us at least 48 hours prior to the tour departure.
Waitlist Replacement: If you cannot find a replacement, but we have an active waitlist, we will attempt to fill your spot. If we are successful in replacing you, we will issue a refund minus a $25 administrative cancellation fee.
Finality: If no replacement can be found by the 48-hour cutoff, the booking remains nonrefundable.

Can I change my date or pickup point?

Yes, subject to availability. Call us with your order number (for example #1042). We cancel and refund the original seat and book you a new one.

What happens if Hampton Jitney cancels a tour?

If we cancel a departure, for example because of weather, we'll contact you and refund your booking.

Contact

How do I contact you?

Call 631-283-4600  ext. 7770 or use our contact form. For changes to an existing booking, include your order number.